Emergency triage live
Real emergency, or can it wait?
The AI runs a simple safety check on every call. Genuine emergencies trigger a call AND SMS to the on-call sparky — instantly.
Emergency detected — 00:38 ago
Tony — Earlwood
"There's a burning smell coming from my switchboard and the lights are flickering."
Trigger
Burning smell
Trigger
Switchboard
Decision
ESCALATE NOW
Calling Dave M. (on-call)
Ringing now • 2nd attempt to Sam K. if no answer in 30s
Dave picked up — ETA 22 min
SMS sent to Dave
EMERGENCY — Earlwood. Tony (0412 *** 884). Burning smell from switchboard. Lights flickering. Head straight there. Owner notified.
How the AI decides — last 4 calls
Plain-English check, every call.
Tony — Earlwood
"There's a burning smell coming from my switchboard."
Burning smell + switchboard
Emergency — escalatedLinda — Bondi
"Whole house has no power, just went out 10 mins ago."
Complete power loss
Emergency — escalatedRavi — Newtown
"I can see some bare wires hanging in my garage."
Exposed live wiring
Emergency — escalatedMel — Chatswood
"One downlight in my hallway flickers sometimes."
Cosmetic / non-urgent
Booked — routine34
Real emergencies handled
In the first 3 months
90 min
Average on-site time
Every single one
$18k+
Emergency revenue captured
That used to ring out